KM
Kharoline M
1 reviews | Active since Oct 2011
11 Jun 2025, 17:38
Please honor my voucher
I had called customer care from Cedar Square store manager's office on the 30th May 2025, and they did all they could to assist me at the store level. Unfortunately, my voucher didn't appear under my Smart Shopper personal discounts, which prevented me from using it before it expired on the 31st. As a loyal shopper, I feel it's only fair that PnP takes responsibility for their system issues and provides a resolution.
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Replies (1)
Pick n Pay's replyOfficial
16 Jun 2025, 11:55Good day Kharoline,
Thank you for reaching out to us.
My sincerest apologies on hearing of the bad experience you encountered with the voucher.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that upon investigating your profile we could not pick up any coke vouchers.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Customer Care team.
Thank you for reaching out to us.
My sincerest apologies on hearing of the bad experience you encountered with the voucher.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that upon investigating your profile we could not pick up any coke vouchers.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply16 Jun 2025, 11:55
Official
Good day Kharoline,
Thank you for reaching out to us.
My sincerest apologies on hearing of the bad experience you encountered with the voucher.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that upon investigating your profile we could not pick up any coke vouchers.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Customer Care team.
Thank you for reaching out to us.
My sincerest apologies on hearing of the bad experience you encountered with the voucher.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that upon investigating your profile we could not pick up any coke vouchers.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Customer Care team.
Best regards,