Please fix the 5 items express till arrangement

On Sunday 26 November 2023 I was so shocked and disappointed that after queuing up for long time in a long line, we were told that we can only pay for only 5 items at the express till, otherwise we are go join the already long queue in order to pay for more than five. We do understand that rule. The main issue that most of us as customers complained about was that the "Express till" writing was not visible to most clients. Reason being that the line up is on the other side of the aisle. It could only be seen by only those who were at the front of the line. Close to the till in question they had put big stock containers that were literally forcing customers to queue up somewhere instead of lining up infront of that till. It was something like a snake shaped line therefore all those who join the line from the back would never see the "express writing, the line was getting longer instead with customers being so furious at hearing the inconveniencing instruction from the employee. Why was he waiting for customers to gwt closer to the till and start telling them to go join the long queues after a long time of waiting?

I hope they can fix that line up arrangement. It it too frustrating.

Kind regards