Please explain your service standards

Good day Pick n Pay.<br> <br> I had a very unfortunate experience at your Tygervalley branch yesterday. I must say that the store manager (Edward) was brilliant - However, this issue need to be addressed.<br> <br> The cashiers at your Customer Service desk is downright ****** - I urge you to contact me personally and I will explain the situation to you. Again, I had spoken to the store manager whom was professional, apologetic and awesome, however, I want to report this to head office and ensure that this gets addressed.<br> <br> There are double standards to the service at this branch and it needs to change.