JD
JO-ANNE DREYER
1 reviews | Active since Mar 2013
11 Feb 2021, 19:46
Please explain Double the Difference
Double the Difference - This is what it says and I QUOTE " If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, PLUS double the difference off the first item and the subsequent items at the lower price.
I purchased an item which had R79.99 on the packaging and scanned R89.99, I queried this and a supervisor was called who rectified the price but the Double the Difference didn't apply because the sale wasn't RUNG off all the items were rung up but the sale wasn't concluded so DOUBLE THE DIFFERENCE DOESN'T APPLY.
I then asked to see the Manager, MAZWAAN ISAACS, hoping he would sort it out he actually said that the Supervisor was right as the sale wan't concluded.
PICK 'N PAY PLEASE CHANGE YOUR PLEDGE STATEMENT AS IT IS FALSE AND ADVISE ME THE CLIENT THAT I MUST CLOSE THE SALE, THEN CALL THE SUPERVISOR AND THEN YOUR POLICY APPLIES.
This was Pick 'n Pay Kenilworth. I have had similar instances in Pick 'n Pay Constantia as well as Pick 'n Pay Gabriel Road. The cashier rang off the sale I paid and then did the necessary to give me the Customer the deserved experience and as to not further waste my time and that of the other Patrons.
Disgusted by the Manager's response
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Replies (2)
Pick n Pay's replyOfficial
12 Feb 2021, 09:26Hi Jo-Anne,
Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this Management Team to have the clause reworded on the website.
Double the Difference can only be claimed provided that the customer has completed the transaction and has paid the incorrect price. This has to be claimed while the customer is still in the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this Management Team to have the clause reworded on the website.
Double the Difference can only be claimed provided that the customer has completed the transaction and has paid the incorrect price. This has to be claimed while the customer is still in the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply12 Feb 2021, 09:26
Official
Hi Jo-Anne,
Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this Management Team to have the clause reworded on the website.
Double the Difference can only be claimed provided that the customer has completed the transaction and has paid the incorrect price. This has to be claimed while the customer is still in the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this Management Team to have the clause reworded on the website.
Double the Difference can only be claimed provided that the customer has completed the transaction and has paid the incorrect price. This has to be claimed while the customer is still in the store. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday 08:00 - 19:00
Sunday & Public Holidays 09:00 - 17:00 Our Contact number is ***
Kind regards,
The Pick n Pay Team
Best regards,
JD
JO-ANNE DREYER's updateReviewer Update
22 Feb 2021, 21:56Thank you for the reply.
Here is what should've happened. I alerted the cashier to the incorrect price. She then called the Supervisor to rectify the error. The Supervisor should've rung off the sale, I could've paid and then do the necessary to honour that Double the difference Promise. Gabriel Road's Supervisor did that, Constantia's Supervisor did that.
Accountability is part of being a Leading Brand it starts with your training and the way you want your staff to treat your valued customers.
This was a total waste of my time
Shame on you Pick 'n Pay.
Here is what should've happened. I alerted the cashier to the incorrect price. She then called the Supervisor to rectify the error. The Supervisor should've rung off the sale, I could've paid and then do the necessary to honour that Double the difference Promise. Gabriel Road's Supervisor did that, Constantia's Supervisor did that.
Accountability is part of being a Leading Brand it starts with your training and the way you want your staff to treat your valued customers.
This was a total waste of my time
Shame on you Pick 'n Pay.
JD
JO-ANNE DREYER's update22 Feb 2021, 21:56
Reviewer Update
Thank you for the reply.
Here is what should've happened. I alerted the cashier to the incorrect price. She then called the Supervisor to rectify the error. The Supervisor should've rung off the sale, I could've paid and then do the necessary to honour that Double the difference Promise. Gabriel Road's Supervisor did that, Constantia's Supervisor did that.
Accountability is part of being a Leading Brand it starts with your training and the way you want your staff to treat your valued customers.
This was a total waste of my time
Shame on you Pick 'n Pay.
Here is what should've happened. I alerted the cashier to the incorrect price. She then called the Supervisor to rectify the error. The Supervisor should've rung off the sale, I could've paid and then do the necessary to honour that Double the difference Promise. Gabriel Road's Supervisor did that, Constantia's Supervisor did that.
Accountability is part of being a Leading Brand it starts with your training and the way you want your staff to treat your valued customers.
This was a total waste of my time
Shame on you Pick 'n Pay.