1 reviews | Active since May 2013
please be aware of pick n pay online shopping risks
I had a bad experience with the Black Friday online shopping. I ordered and paid for goods and they were delivered on 28/11/2017 but 5 items were missing. I wrote this on the invoice and I called the call Centre and emailed them the same day but to date I have not received any response. It seems pick n pay is trying to et away with not delivering goods and don’t care as the have taken money for the goods already. Please can all of us who have had problems make this a big issue because they cannot get away with this!!!! This is outright ******* and we need to take this up with them!!!
Good day Raeesa,
Thank you for taking the time to write to us.
Please accept our apologies for any inconveniences caused to you.
We have done a follow up on your query and have been advised by the online store that they have made a note of your redelivery and will send out your order once all stocks arrive.
Out of stock items were part of the Black Friday specials and the online store did run out of stocks has this store also has walk in customers.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Raeesa,
Thank you for taking the time to write to us.
Please accept our apologies for any inconveniences caused to you.
We have done a follow up on your query and have been advised by the online store that they have made a note of your redelivery and will send out your order once all stocks arrive.
Out of stock items were part of the Black Friday specials and the online store did run out of stocks has this store also has walk in customers.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas