RV
RUSSELL V

1 reviews | Active since Feb 2015

17 Feb 2015, 12:17

PLASTIC BAGS BREAK -BOTTLES BREAK

8 BOTTLES WERE BOUGHT AT LIQUOR STORE AND PACKAGED IN PLASTIC BAGS(PAID ) AS NO BOXES WERE AVAILABLE?? 4 BOTTLES PER BAG. ALTHOUGH CARE WAS TAKEN IN HOLDING BAGS, BOTTLES BURST THROUGH BOTTOM AND BROKE CUTTING FOOT OPEN. 2 BOTTLES BROKE AND ON INSPECTION BAGS WERE FULL OF HOLES AND VERY THIN.<br> IN JANUARY I WENT BACK TO BOTTLE STORE AND COMPLAINED SHOWING THEM THE REMAINING BAG WHICH THE MANAGER AGREED WAS SUBSTANDARD. mY DETAILS WERE TAKEN AND I WAS PROMISED A REPLY, BUT NONE HAS COME.<br> DISGUSTING ATTITUDE AND I WILL NEVER SHOP ANYTHING AT PICK N PAY AGAIN

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Feb 2015, 15:51
Official
Hello russvv,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely
Marise Brown
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