PLAMRIDGE worse service

I am writing to formally lodge a complaint regarding the repeated poor service I have experienced from your Palmridge branch. On several occasions, delivery drivers have failed to come to my gate. I wait inside my living room and look out the window, yet I still receive SMS notifications stating “client not available.”

Most recently, I received such a message and was told a refund had been processed under reference number 676581. I was informed that the refund would take more than 15 days to reflect, and when I called to request that the driver return, I was told this was not possible. This is not customer-centric service and has left me very unhappy.

I request that this matter be escalated, that delivery drivers are instructed to complete deliveries properly, and that refunds are processed more promptly when service failures occur.