1 reviews | Active since Aug 2014
****ed off Customer
I'd like to think I'm a good person and besides with new Smartshopper card, they should be able to track every purchase you make.<br> <br> I purchased a Cherokee jacket at Pick n Pay clothing N1 City for R599 in the last week of May 2015, thinking that the quality should be good. I misplaced the slip and never bothered to look/hold onto it.<br> <br> Not even a month later and the stitching is coming loose, the pocket is torn and the inside of the jacket is even coming throw the seems. This jacket is literally breaking and tearing like its a piece of paper.<br> <br> I then called into the call centre and the agent advised me that I can go replace/refund the jacket without a slip. I can use my smartshopper card. Then drove all the way from Mitchells Plain, just to be told they are not taking it back without the slip.<br> <br> I know their are many con-artists out there, but I sure am not one of them.<br> <br> I just want my money back, because I this stage I don't even wana exchange it for another one.<br> <br> I travel to work by public transport, hence the purchase of the jacket and now I don't even have a jacket. After spending R599... Money completely wasted!!! Give me back my money!!
Please accept our apologies for this poor quality experience and for the inconvenience caused.
I have escalated this to our Western Cape regional office for their attention, together with a copy of your proof of purchase, and they will be in contact with you shortly.
Kind regards
Wendy-Lee
Customer Care
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Please accept our apologies for this poor quality experience and for the inconvenience caused.
I have escalated this to our Western Cape regional office for their attention, together with a copy of your proof of purchase, and they will be in contact with you shortly.
Kind regards
Wendy-Lee
Customer Care
***
