Pip in salad hurt my tooth, but store couldn't give a hoot!

I bought a pre-packed Greek salad on 12 January 2018 at Pick 'n Pay in Ceres.

I had it for dinner on 13 January 2018 and just added some salad dressing.

I bit into an olive and it still had a pip in it. I heard a loud crack as I bit into it with my molar and a shooting pain ran up the side of my mouth.

I am in excruciating pain and I will need to see the dentist to have a look at it.

On the warnings on the packing there is no mention of potential pips inside the salad.

I buy this salad quite often and I am really unhappy as this has never happened before and the pips are always removed from the olives.

I called the store to complain about it and was told initially to bring the product back to get another one.

I was incredulous as I certainly didn't want another salad and told the person again that my tooth was damaged by the last salad and why not resolve that first before having a go at my other teeth.

I was passed to some person called Frikkie and he wasn't sympathetic at all.

He just asked me what must he do about it. Not an apology or an iota of concern.

I told him that my tooth was damaged and now I will have to pay for it to be repaired, so I obviously want Pick n Pay to take responsibility for the situation.

He was just silent and asked me what I expected him to do about it. I realised that he was not taking the complaint seriously then said I would rather report it directly to Pick 'n Pay. He even had the audacity to say okay, goodbye before ending the call.

This is unacceptable service. I am always amazed at how bad retail is becoming. This is a chocking hazard as well as I will only be able to see a dentist sometime next week so will probably need to endure a night of pain before then.