PINERIDGE PnP DISASTER

Pick and Pay has lost their touch in keeping their stores up to date. The pick n pay in 138 Marianridge,Pineridge ,Caversham Glen in Pinetown is honestly a disgrace to the franchise and by the looks of things it seems as PnP the brand also seems not to care.

On the 28th of August my uncle had taken my card to go buy a few items from the store so when he was paying their speed point first read that the transaction declined they they tried again, the speed point the read he need to re-enter the pin he did so 2 times and when it asked him for the pin again he took the card out and told the cashier he will go and withdraw the cash at the ATMs outside, When he got to the ATM my card read that it had insufficient funds so my uncle left the store and came home to let me the card owner know about what had transpired. I then call Capitec bank and they tell me that on their system its shows that the transaction went through at Pick n Pay Pineridge at 09h45 and when my uncle checks the receipt from the ATM it shows that it was done at 09h47, I then went back to PnP to ask about this and they sent me from pillar to post then told me I have to go to the bank and fetch my bank statement then come back to them and show them in 24 hours or there is nothing they can do to help me. This the 3rd time this is happening and the first two was with 2 different banks. When I told the manager this she just said there's nothing she can do if I have a problem I must go to their head office, I mean what nonsense is that?

We as customers have had enough and feel its either you do something about it or you close the store entirely cause its practically useless. The fridges are never stocked the same way everyday, when you buy an item eg.fusion juice today and want to come back for it next week its not in stock when you ask the staff they will tell you they also don't know when it will be back. The management there is always too busy on their cellphones to even care to listen to our complaints/queries, when you bring up important matters like how their card machines need to be updated cause time and time again they cause costly mistakes, they are forever going offline, cards always declining even though they from different banks, When you ask for cash back its a living nightmare because their monitors and card machines are OLD. This is not on the cashiers cause they work well and diligently its the owner and the management of the franchise.

The liquor store is never stocked properly, you come in store to buy a 24 pack of corona and tomorrow you will find its no longer in stock, its as if they don't know what they should be keeping in stock for their customers in the area, as a business you should know what items are selling and what items are not which means you should know what to order every restock instead they act on a whim and order what they feel should be in store which makes no sense cause I as the customer will stop coming to a store if it continuously doesn't have the necessary items I'm looking for.

I'm not the only one to complain about this franchise store its just that we had nowhere to complain to, up until I was told about Hello Peter and I would like to think I'm speaking for my community at large