NM
Nomsa M
1 reviews | Active since Mar 2019
31 Jul 2019, 21:01
Pinck and pay online usual disappointments
I purchased from their online store and selected delivery. For once they actually delivered on time but while I was impressed with that they didn't come with my whole order. 3 items on my list were not delivered - the driver said he was told they are out of stock therefore not supp****. However these have been paid for already. No communication about this, to date no refund and to now no apology. This was for delivery on 27th July. Its 31 July, I have not heard a single thing from pick and pay.
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Pick n Pay's replyOfficial
01 Aug 2019, 12:53Good day Nomsa Makhetha,
Please note the Not supp**** items were not charged. When you place an order online, we process a reservation (which effectively puts a hold on the funds) on your card for the amount of the order – this is standard practice for almost all retailers.
Once we have finished picking the order only then do we physically deduct the amount off your card (the actual amount called a FINALIZE – taking into account out of stocks, substitutions and variable weight products). We only charge you for what was actually picked and delivered. The amount on the invoice you received from the driver was the Total charged.
You can read more using the following link >>>>> https://www.pnp.co.za/pnpstorefront/pnp/en/payment-reservation
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Please note the Not supp**** items were not charged. When you place an order online, we process a reservation (which effectively puts a hold on the funds) on your card for the amount of the order – this is standard practice for almost all retailers.
Once we have finished picking the order only then do we physically deduct the amount off your card (the actual amount called a FINALIZE – taking into account out of stocks, substitutions and variable weight products). We only charge you for what was actually picked and delivered. The amount on the invoice you received from the driver was the Total charged.
You can read more using the following link >>>>> https://www.pnp.co.za/pnpstorefront/pnp/en/payment-reservation
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Pick n Pay's reply01 Aug 2019, 12:53
Official
Good day Nomsa Makhetha,
Please note the Not supp**** items were not charged. When you place an order online, we process a reservation (which effectively puts a hold on the funds) on your card for the amount of the order – this is standard practice for almost all retailers.
Once we have finished picking the order only then do we physically deduct the amount off your card (the actual amount called a FINALIZE – taking into account out of stocks, substitutions and variable weight products). We only charge you for what was actually picked and delivered. The amount on the invoice you received from the driver was the Total charged.
You can read more using the following link >>>>> https://www.pnp.co.za/pnpstorefront/pnp/en/payment-reservation
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Please note the Not supp**** items were not charged. When you place an order online, we process a reservation (which effectively puts a hold on the funds) on your card for the amount of the order – this is standard practice for almost all retailers.
Once we have finished picking the order only then do we physically deduct the amount off your card (the actual amount called a FINALIZE – taking into account out of stocks, substitutions and variable weight products). We only charge you for what was actually picked and delivered. The amount on the invoice you received from the driver was the Total charged.
You can read more using the following link >>>>> https://www.pnp.co.za/pnpstorefront/pnp/en/payment-reservation
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team