DM
Denga M

1 reviews | Active since Sept 2015

28 Sept 2015, 06:10

PIECES OF OX LIVER IN MY STEWING BEEF

I BOUGHT A KILOGRAM OF STEWING BEEF AT PICK N PAY. I PREFER THE BUTCHER TO WEIGH IT AND PUT IT IN A BAG, THAN BUYING THE MEAT IN THE TRAYS. I HAD TO BEG THE MAN TO REMOVE SOME DRY BEEF PIECES THAT I COULD SPOT FROM THE BAG, AS WELL AS SOME PIECES OF OX LIVER. WHEN I GOT HOME I OPENED THE BAG AND ALMOST HALF OF THE MEAT WERE DRIED OUT PIECES AND SOME WERE THICK CUTS OF OX LIVER, I EVEN HAD A BLUE TAG IN MY MEAT THAT I HAD TO REMOVE. UNFORTUNATELY I WAS LEFT WITH ONLY LITTLE BEEF TO COOK SINCE MOST OF IT WASNT BEEF OR WAS AS DRY AS BILTONG. I AM VERY ANGRY AND DISAPPOINTED THAT THE BUTCHER DIDNT CHECK THE QUALITY OF THE MEAT BEFORE SERVING IT, THEY DIDN'T ENSURE THAT ALL MARKINGS AND TAGS THEY USE FOR THE PRODUCTS WERE DISPOSED OF PROPERLY BEFORE SELLING TO CUSTOMERS, AND FOR USING ONE SCOOP FOR SEVERAL KINDS OF MEAT! SOMETHING MUST BE DONE TO ENSURE THAT CUSTOMERS ARE GIVEN ONLY WHAT THEY ASKED- AND ARE WILLING TO PAY FOR.

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Sept 2015, 13:25
Official
Hello Denga.M,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, and for the poor quality of the meat.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

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