PicnPay just doesn't give jerk about its customers

After checking the number of complaints I understand why my groceries haven't been delivered until now, Pic n Pay doesn't take it's customers seriously. I ordered on Saturday so I could get free delivery on Monday, come Monday no call no delivery. I called and i was told i never placed an order as much as i debated that it was dismissed. So I order again on Monday and delivery waited today between 1pm - 2pm. I left work to receive delivery at my place and I waited until 2.30 left back for work very agitated and time wasted! I call the call center and the gentleman puts me on hold for over 10 minutes after i had given him my order ref number and he hasn't returned my call. I am hungry and my kids are hungry, Pic n Pay has disappointed me once again.