Pick&Pay gave me the blackest friday...

I've purchased a fridge online during black friday promotion and requested that delivery should be done between 11h00 & 12h00 on Saturday. This meant that I had to spend my whole Saturday wondering if PnP will should. After phoning the customer experience (what a joke of a name) twice and spending over 30min with both they still could not tell me even when delivery will take place and what the next steps are. After asking for a manager I was put on hold and probably 5+min later the call got dropped. Deciding is pointless trying to speak to an agent again I resorted to sending a Facebook message. Again no response. PnP you pride yourself by making online shopping look easy and convenient but guess what you've just calcified my initial assumption of never doing online shopping with you. Why bother giving me the ability to choose a date for delivery if you can not stick to it. Then you still have the audacity to charge me for it! I need you to rectify this matter and do so quickly. You're sitting with my money and I do not have the goods. So either you inform me quickly when it would be sorted or I'll start expecting interest on my money or a refund. Your choice. Jeandre van Schalkwyk ********** 432