Pick&Pay ASAP - Horrible customer service (waiting for R1000 refund for 2 weeks now!)

Pick & Pay I have been waiting for my whole order refund since 23rd of August. I have been calling Pick&Pay ASAP every single day since then. Every day I am told that the refund will be escalated. Yet, yesterday, as well as today, I was told that the order STILL is marked as delivered and not cancelled. The only refund that shows on their system is the R79.89c. Which I also still haven't received!

I DID NOT receive my ENTIRE order, the driver signed for the order and took my groceries with him. I am not willing to wait any longer for MY money to be paid back. It's over a R1000 that I am STILL waiting for.

Please deal with this issue at hand as of utmost importance and urgency. If I have to wait any longer, due to Pick&Pay's poor service and delivery, I have no choice as to open a theft case against Pick&Pay and PicUp.

You are dealing with people's hard earned money and when in a case like this, it feels to me as a customer, that you are shrugging me off and ignoring a very important matter at hand.

This is not the first time Pick&Pay has messed up. The previous time my order was delivered 4 days later, the store never bothered to repack my meats and frozen goods WHEN THEY EVENTUALLY "found" my bags, so I was delivered meat & and frozen goods that went off which had to be sent back AGAIN.

Pick&Pay ASAP, I gave you another chance and I can tell you now, this was the last. I want my refund back!