Picknpay/RCS group: ***********, Useless.... What's new?

I'm sick and tired of PicknPay's incompetence. I have sent numerous emails to request a detailed statement reflecting all the transactions and payments on my PicknPay store account and nobody even bothers to reply. On 6 Feb I received an sms reminding me that my instalment was due on 1 Feb, the instalment was already paid on the 29th of January. The call centre number provided on the sms is useless since you get cut off every time you reach the right department. I have no idea what's going on on my account and if the instalments I pay every month is even deducted from my account. I'm paying blindly and have no guarantee that I'm not getting ****** by PicknPay as they refuse to give me a proper statement. They're very quick to send reminder messages even though your account is up to date because some idiot is not doing his or her job. I refuse to make any further payments until PicknPay can provide me with a detailed statement that reflects all my purchases and the payments I have made. As a customer I have the right to that information. Maybe PicknPay has something to hide. Maybe they make their money by ripping their customers off and robbing them blindly. Who knows. All I know is that they don't give a **** about customer service.