PicknPay Trade Route Mall Wake Up On Service Delivery

At 13:22 I enter PicknPay Lenasia Trade Route Mall, there is no trolleys avail both in the Store aswe as outside the Store although tons stacked up outside in the Car park tied with wire. I inform someone in the office about it and they say he will make a call. Within the store there are a few trolleys filled with various goods I managed to consolidate some goods to avail a trolley for myself. One of the items I came for is out of stock. Nola Burger Mayonaise(Green Lid If I remember correctly) From 13:42-14:00 I am in the queue before been attended to. Amount of tellers open for trolleys is 6 Cashiers when I counted. I was served at teller No.4 by Dipuo. As my items are been scanned I find the LCD for the consumer to see the prices of each item & Total is not working.

Keep in mind the time of day, level of trade and Most Importantly It is Month End. Take into account Boxer Stores has recently opened in the same Mall. There are other stores within the Mall that offers the same Goods and services that PicknPay sells. Not to mention within the area of Lenasia there are other competitors.

The question I have is: 1. What is a suitable time allocation for queueing? 2. Is additional staff employed during busier times of the Day/Month? 3. With regard to products on sale is variety an option? Nola Mayonaise was on special and there was a glut of it. However no variety to Nola’s other range such as Burger Mayonaise. The merchandiser packing said this store does not order the product but I will find it at other stores. 4. Is the staff at PicknPay ready for the consumer? A simple example was the lack of trolleys in the Store. If there are no trolleys avail in the store am I supposed to go outside into the parking lot with wire cutters to release the trolleys that are catching a sun tan? Or must I shop and place merchandise on my head?

PicknPay Trade Route Mall WAKE UP!!! If the service does not get better you may lose me as a customer. This is not the 1st time I Experience such lack of interest to the consumer on behalf of management from this store.