Picknpay terrible guarantee policy

Bought 4 two liter of milk picknpay brand and the milk was spoilt and phoned customer care spoke to a consultant by the name of Stabiseng Msomi who literally treated me like a ******** asking me questions as if we were in court she had then finally decided to tell me someone will get back to me asap after 2 weeks no one did and I had to call picknpay spoke to guy by the name of Noel I believe his the PRO for picknpay and told me he would contact the store immediately which was the Chatsworth picknpay and up until to date no one has called to apologize or to replace the milk, the policy of picknpay is that the customer is King and of we are not satisfied with their products they will gladly replace or refund you in full...I guess they ****...!!!Terrible unprofessional service really disgusted with picknpay