EB
Ernie B

1 reviews | Active since Nov 2018

16 Nov 2018, 16:23

Picknpay repairs suck

I bought a smart TV 50 inch jvc whilst doing my monthly shopping as I heard it was on special, 5k for the TV it worked for a week then just hangs on one page took it back and they said it must go to jvc that was on the 16 October 2018 I still don't have my TV back or anyone even trying to keep me happy I called them numerous times and they always have long stories, very disappointed cause I spent 12k in there shop that day they have defiantly lost a costomer due to poor service no feedback ever even after speaking to the manger who promised me it would be resolved today, upon calling no one knows anything and the manager left for the day, customer service up to **** don't recommend pick pay faiere Glen to anyone

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Jan 2019, 10:06
Official
Good day  Ernie, 

Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error.

Please advise if your complaint has been resolved or if you still need assistance to enable us to do a follow up on this for you. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team 

Best regards,