1 reviews | Active since Feb 2015
PicknPay refuse cold meat items
I bought groceries at pick n pay and this included cold meat items. After the Listeriosis outbreak i decided to return all the cold meat items as i believe the is a risk in eating this. Pick n Pay refused to take the Eskort Russians and told me that there was no risk in consuming this. I need PicknPay to assure me that they will take full responsibility should my family and I fall ill from consuming the Russians. I spend over R3000.00 per month on groceries at their store and they can kiss my money goodbye if this is how they are prepared to treat me over R50.00
Good day Mmakoena,
Thank you for taking the time to write to us and for choosing Pick n Pay.
Please accept our apologies for the poor service experience and any inconveniences caused to you.
We have tried calling you on *** however your phone goes to voice mail.
Please email at *** if you have not been assisted and still have these products that you wanted to return.
We will address your complaint with our management team if you have not been assisted.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Mmakoena,
Thank you for taking the time to write to us and for choosing Pick n Pay.
Please accept our apologies for the poor service experience and any inconveniences caused to you.
We have tried calling you on *** however your phone goes to voice mail.
Please email at *** if you have not been assisted and still have these products that you wanted to return.
We will address your complaint with our management team if you have not been assisted.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,