FM
Faith M
1 reviews | Active since May 2025
06 Jun 2025, 17:39
Picknpay refund not refunded
This is probably my fifth email complaining and requesting about my refund from picknpay the last time they said they will look refund me accordingly but still there's nothing.This is the 3rd month of me writing emails to them but there's no response.Pick n pay vaal mall I want my refund,you give us items that are opened and half after that you say items are sold out but you don't refund us.Bad service from picknpay asap .I would not recommend anyone buying from picknpay.
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Pick n Pay's replyOfficial
07 Jun 2025, 13:55Hello Faith, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,
Pick n Pay's reply07 Jun 2025, 13:55
Official
Hello Faith, Thank you for reaching out to Pick n Pay Customer Care team.
We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I do apologize for the inconvenience caused.
Kindly note that we have sent your query off to our ASAP escalation desk. They will be in touch with you at their earliest convenience
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, The Pick and Pay Team
Best regards,