PicknPay Online Shopping - Do not use it. Pathetic customer service

My online order, ********** 4253, was placed after selecting the delivery date 20 October and time slot 10-11am. At the time of this posting (12:45), I've still not received my order or communication from PicknPay. The status of my order has always been "In progress" and was almost sure I wouldn't receive it as I was never informed via telephone, sms or email as to when I can expect delivery of my order. PicknPay has been encouraging customers for a while to use their Online shopping service and all I can say is stay away from PicknPay online shopping. Rather use a more reliable and consistent retailer like Woolworths who actually values their customers and offers proper customer service.