PicknPay Online in a coma?

Around 5 months ago I ordered around R2000 worth of groceries from PicknPay online. I do not currently live in SA and I wanted to support a charity that feeds destitute people in SA. The groceries were never delivered and the recipient told me that PicknPay told him there was a "problem" . I emailed PicknPay online to ask for details about the "problem". None were provided. I sent about 6 emails trying to reinstate the order and to find out about the "problem". No info was forthcoming. I then emailed their complaints line for help and that request was also duly disregarded. I have decided to no longer deal with P&P as Woolworths have a similar scheme which is run professionally and with due regard to their customers. Woolworths appear to consider their customers as important.