PicknPay Online deliveries
<p>I have been buying from Pick n pay online for years. It is a pity that their service have deteriorated up to the point where delivery of all the goods do not take place. This has been bareable until Friday, 30th June 2017.</p> <p> </p> <p>Pick n Pay once again did not deliver everything. I have now phoned their customer care service at least six time to follow up on when the outstanding items would be delivered. First delivery allegedly saturday, then the Monday. Obviously this did not happen. The issue has been escalated and re-escalated, but still no outcome has been reached, as the distrubution centre needs to contact me and customer care cannot do anything for me anymore......</p> <p> </p> <p>This is extreme poor service and defeats the purpose of ordering online, as I have to go to the shop every month, as they do not deliver all the items as indicated on their list for delivery. It should also be noted, that I have already paid for these items, and four days later nothing has been despatched.</p>
Good day Elize,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor online service received. We are busy addressing your complaint with our online team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Elize,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the poor online service received. We are busy addressing your complaint with our online team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
