PicknPay Offered me the Worst Service

I ordered grocery through the ASAP App on the 30/03/2024 at 16:53. Was told something about my number being the incorrect number on my account however my unit number and address are correct. My frustration is that they had my unit number and could’ve asked the estate security to WhatsApp me or call me with a number at the gate when the driver got there. It’s now 20:06 without my order. I’ve called 2 times: I advised the first lady of my 081 number that I’d like used but to my surprise, she did not update it. I call the second time and the lady says we’ll reschedule for tomorrow. I then said I’m reporting her on HelloPeter as I'm now sleeping without groceries in my house after waiting almost 4 hours and then she cut the phone without updating my number either. For a regular customer, this is the worst food App I’ve used yet.