Picknpay not following up and no update

I am so dissapointed in Bosch service. Just recently purchased a Bosch 6 series fridge via Pick nPay Greenstone. The fridge got delivered to my home and to our surprise upon being switched on, the fridge would not cool. My h husband thought to give it some time thinking that overnight the cooling system would kick in. As I am typing this complaint right now, the fridge is not working. It is so painful to see this as we had paid so much money and bought groceries to place inside and realised that we had to throw all our meats away as we had hope to get a highly functioning quality product! It doesn’t end there. Upon realising that waiting overnight for the fridge to cool that it was still very warm the following morning, we notified Picknpay that we are facing this issue, to which they rep**** that the my would be in contact with Bosch technicians. They got back to us saying a Bosch technician has been assigned to come to us to establish if whether we have a minor technicality or to replace the fridge completely. The technician as we were told, would arrive either on Thursday lastweek( 27 February 2025) or Friday (28 February 2025). To our surprise, the technician did not pitch on both days. It is now March and we are still sitting with no update from either Bosch nor PicknPay! This is not on! This is a new appliance yet we already feel like it will give us a huge burden! Bosch is a trusted brand and the amount of convincing I did to persuade my husband into being sold getting this brand was insurmountable, as I have so much faith in the brand! This has been such a slap in the face and a harsh realisation that we had clearly made a bad decision!