PicknPay isn't interested in customers.

I went to PicknPay Reds Mall yesterday to buy pet food. On the shelf at the Whiskas section, there was a sticker saying Join the Pet Club and get discounted pet food. I did that immediately. After paying for the food, I checked my till slip and there was no discount. Querying this the supervisor told me it takes 48hrs to register. No where was this stated before. I asked for a refund as this isn't what I understood the sticker to say. While doing the refund, some staff member taping a broken note tells me there must be T&Cs somewhere. I checked the website and it is NOT mentioned anywhere at all that when joining the pet club there is a 48hr registration and waiting period before you are allowed the discounts. The staff spins customers any story to get away and any story to cover the fact that they have no idea what is and is not on special or discounted in their store. They have no idea as to how a promotion works and that is to the detriment of the customer. Customer service at PicknPay Reds Mall can really be improved by just knowing and being interested in what the customer issue is. Its really disappointing that the staff had this don't care about the customer attitude. No one checks to see if I read the sticker on the shelf correctly. It really is about taking the time to listen to what is being said. I in future will spend my money elsewhere instead. Pity about the attitude PicknPay Reds Mall. Its the regular clients that keeps your store afloat, but im sure you know that.