Picknpay Horrible Service

I am very very disappointed with Picknpay On the 24 Feb 2018 I decided to try picknpay online shopping and I regret it. I've never had such issues with Clicks the first time and I continue using them. My incomplete order was delivered 27 Feb with items missing and with no explanation of the missing items or even the money I paid in via EFT. No plastic bags just one, really. So this is ******* and a pathetic excuse for service. Will I get a refund? I don't know. I personally called the toll free line same day and have been calling since then, they never call. Maybe they are hoping I'll keep quite and just roll over, it's the 3rd March and still no resolution. I then called again the 3rd March as I was told the missing items will be delivered in the morning. Oh my word to my surprise this is not happening and no one bothered to contact me. I guess picknpay has a huge clientele that I am a drop in the oceans so who cares that one person gets messed around....the shareholders and management coudint care less as long as the majority are buying. I will make noise untill I get a response....then I'm told after I called that they will package it Sunday and deleiver Monday the 5th March. Wow. There is a reason why people go on line, it's called convenience and time saving and the frustration of queues. You guys showed me this is not the case....then why do you have online shopping if it is this messy. Let's see how long I get a response My reference if anyone cares to follow up. ********** 915 Please DO NOT CALL ME TO TELL ME ABOUT THIS PROBLEM AND APOLOGISE. CALL With a definite confirmed 100% solution. I expect delivery because that's what customer service is all about. My missing order and money that I paid in via EFF...R382. But items missing and one item I'm told is not supp**** but with no explanation....