FE
Freddie E
1 reviews | Active since May 2014
28 Sept 2024, 10:51
Picknpay fails.
So PickNPay you took 2 payments from my Capitec Account and 1 payment from my Standard Bank account but it says order cancelled when will I receive my money back thanks
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
29 Sept 2024, 17:09Hi Freddie,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Due to technical difficulties experiences by the Asap Team your order was cancelled,
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Due to technical difficulties experiences by the Asap Team your order was cancelled,
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Sept 2024, 17:09
Official
Hi Freddie,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Due to technical difficulties experiences by the Asap Team your order was cancelled,
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience via Asap.
Due to technical difficulties experiences by the Asap Team your order was cancelled,
Please take note that refunds / reversal will have to go through your bank account (Kindly allow 5-10 working days for the refunded amount to reflect).
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
FE
Freddie E's updateReviewer Update
29 Sept 2024, 17:58And you didn't re eive all the products of the same order paid from my Standard Bank account that was delivered but my wallet wasn't credited with the remaining balance,and I did send the invoice to customer care.And I called Capitec Bank cu tomer service they asked for you to send me a confirmation letter confirming I didn't receive any order for them to release my money back thanks.
FE
Freddie E's update29 Sept 2024, 17:58
Reviewer Update
And you didn't re eive all the products of the same order paid from my Standard Bank account that was delivered but my wallet wasn't credited with the remaining balance,and I did send the invoice to customer care.And I called Capitec Bank cu tomer service they asked for you to send me a confirmation letter confirming I didn't receive any order for them to release my money back thanks.
FE
Freddie E's updateReviewer Update
29 Sept 2024, 18:19And i didn't receive all the products of the same order paid from my Standard Bank account that was delivered but my wallet wasn't credited/refunded with the remaining balance,and I did send the invoice to customer care.And I called Capitec Bank customer service they asked for you to send me a confirmation letter confirming I didn't receive any order for them to release my money back thanks.
FE
Freddie E's update29 Sept 2024, 18:19
Reviewer Update
And i didn't receive all the products of the same order paid from my Standard Bank account that was delivered but my wallet wasn't credited/refunded with the remaining balance,and I did send the invoice to customer care.And I called Capitec Bank customer service they asked for you to send me a confirmation letter confirming I didn't receive any order for them to release my money back thanks.