BP
Byron P
1 reviews | Active since Dec 2009
28 Jul 2021, 19:03
PicknPay extremely poor quality
Purchased bottle of PnP brand Origanum dried herb. Might as well have bought dried grass, it was disgusting. PnP have a cheek to sell this to unsuspecting consumers. Do not purchase PnP brand dried herbs.
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Pick n Pay's replyOfficial
29 Jul 2021, 11:55 Hi Byron , Thank you for reaching out to the Pick n Pay Customer Care Team. We do apologize for the delayed response to your message, we are experiencing high volumes and doing our best to respond as quickly as possible. We apologize for the poor product quality you received and any inconvenience caused as a result. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with the below details. Once received, we will be able to escalate the matter to the management team.
Date of purchase:Till slip/ smart shopper card number:Barcode of the product:Best before date:Production dateBatch number: You are more than welcome to contact us using the following channels:
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00 Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Team
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with the below details. Once received, we will be able to escalate the matter to the management team.
Date of purchase:Till slip/ smart shopper card number:Barcode of the product:Best before date:Production dateBatch number: You are more than welcome to contact us using the following channels:
- Call us on ***
- Chat to us via WhatsApp on ***
- Email us at ***
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00 Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Team
Best regards,
Pick n Pay's reply29 Jul 2021, 11:55
Official
Hi Byron , Thank you for reaching out to the Pick n Pay Customer Care Team. We do apologize for the delayed response to your message, we are experiencing high volumes and doing our best to respond as quickly as possible. We apologize for the poor product quality you received and any inconvenience caused as a result. We, as Pick n Pay, value you as a customer and always aim to provide you with the best quality and service possible.
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with the below details. Once received, we will be able to escalate the matter to the management team.
Date of purchase:Till slip/ smart shopper card number:Barcode of the product:Best before date:Production dateBatch number: You are more than welcome to contact us using the following channels:
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00 Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Team
We would like to help in resolving this issue and appreciate that you are providing us with the necessary feedback to improve on our service we provide to our communities. Kindly contact us on one of the below specified platforms with the below details. Once received, we will be able to escalate the matter to the management team.
Date of purchase:Till slip/ smart shopper card number:Barcode of the product:Best before date:Production dateBatch number: You are more than welcome to contact us using the following channels:
- Call us on ***
- Chat to us via WhatsApp on ***
- Email us at ***
Operating hours: Mon - Sat: 08:00 - 17:00 | Sun & Public holidays: 09:00 - 17:00 Thank you for allowing us the opportunity to have this resolved.
Kind Regards, Pick n Pay Team
Best regards,