MK
MOHAMMED K

1 reviews | Active since Jun 2015

26 Nov 2024, 07:03

PICKNPAY ESTCOURT SUCKS

25 November 2024 I went into your estcourt store as I normally do. Walked in with my Jojo water bottle which was half

full. I carry this due to the extreme heat which I had in my back pocket! Got the stuff I needed and

noticed I was being followers by a female guard from isle to isle but really didn't think much of it. I finalized my stuff and proceeded to pay. As I reached the exit a male guard stopped me to Check the contents of my purchases with the sales slip then asked in a irate manner about the bottle I had. Is showed him the bottle which was from JOJO and I doubt that store had the brand. Anyways the female and male guards looked at me as if I had ****** the item. While at the exit I phoned the store asking for the manager or supervisor to come forward to help and the phone operator had excuses. Then came in another security guard and a member of PnP Estcourt to question me. Do remember at this moment I was dressed in my work uniform with my name on the shirt!!! If I were there to shop lift I wouldn't be in uniform !!!! To PNP estcourt: is there a private area where such can be attended to and not in public because I am known by many due to my work Why didn't the guards at the door not stop me to check my bottle Thy allowed chaos to happen in the presence of other customers This attack seems very racial to me and I therefore will not suport such a business where ethics and morals came last. I was a regular at PnP Estcourt and now can see how they operate. Unfortunately I have to step out of this system and avoid the store at all costs. My reputation was at stake!!! Yet no one fro management came to sort the matter. I was looked at as a ***** in that store and I know my business is not welcome there PICKnPAY ESTCOURT wake up you need customers we have freedom to choose.

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Replies (2)
MK
MOHAMMED K's update30 Nov 2024, 21:30
Reviewer Update
This is a system generated note to me. Is this why PnP has many stores closing due to such negligent behavior?
Your reply to me:
My sincerest apologies on hearing of the bad experience you encountered in our store.

We value you as a Pick n Pay customer, and this is not what we want your experience to be like.

Kindly note that we have escalated the query to the store, they should be in touch with you soon.

For your records, please see reference number - ******
MK
MOHAMMED K's update30 Nov 2024, 21:32
Reviewer Update
26 November 2024 incident took place
Today is the 30 Novemember NP ONE CALLED
WE ARE AWARE THAT YOUR BUSINESS ISNT INTERESTED IN US BUT IN OUR MONEY