PicknPay dont give a damn about customer complaint

I sent a complaint on 24/1 about the poor quality of their own brand Counter Point as well as a complaint of 2 of the Managers in Centurion Hypermarket. I received a confirmation mail that it will be sent to the relevant manager. 3 reminders later with confirmations that each one was received and still no response. Very quick to take my thousands every month but boy, couldnt care less if a customer is unhappy. Warning to everyone, their department managers are arrogant and rude and should never be in that position and DONT but their Counter Point brand. Bought 2 items and had a problem with BOTH!!!! The heater was refunded after it melted and the fan was exchanged after using it about 4 times and then after going through a whole bad service, no stock etc etc for over 2 weeks. Then it just fell over as the plastic is such poor quality. We tried to fix it but its now a lobsided fan which costs R599 and is about 2 months old!!! Or is it because I bought it on promo that you get what you pay for???? Again no stock in any case to exchange!!! Dont have enough characters to tell you about the pathetic and rude managers they employ. Utterly disgusted n Pick n Pay's customer service!!!