PicknPay Credit

The Pick and Pay Credit facility is absolutely bad service. Whilst my girlfriend was standing in queue in the East Rand Mall Shop to apply for this they helped almost 9 other clients, all approved onsite no issues, she is not blacklisted, has 4 current accounts that by the way is paid up to date and good payer definition and has ample funds to cover the expense could not be approved onsite, we had to stand for almost 2 hours whilst they used OUR phones to phone the call center when they had a STORE PHONE ONHAND NOT BEING USED AND RINGING LIKE MAD still couldnt get a answer that same day!! When the consultant finally managed to answer they stated that there is NO APPLICATION on the system so they didnt submit it in store as they were doing!! Consultant was supposed to phone us back within 24 hours with result as they will process after staying on the line YET again for another 2 hours easily WAISTING MY AIRTIME and stated she will let us know in 24 hours with the outcome, today is MONDAY 3 days later and yet NO REPLY NO CALLS NO SMS NO COMMUNICATION!!! This service is absolutely terrifying about how they tell clients one thing yet another is in the making, and i am even to scared to state that we felt victimized and sort off thrown one side due to our color!!

I will appreciate it greatly if someone can phone us asap and help us and give us the outcome as we want to use this facility to buy Xmas gifts for some family and less fortunate people in our area!!!