AB
Adele B
1 reviews | Active since May 2016
09 Oct 2021, 13:23
Picknpay cashless
We were at picknpay to draw money at a till. The lady informed us that there isn't cash. She refused to give her name. She asked us to go to the bottle store and draw money there. There was a very long queue so I left without drawing money. All the atm's were off due to loadshedding.
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Replies (1)
Pick n Pay's replyOfficial
11 Oct 2021, 17:54Hi Adele,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
Many stores have a withdrawal limit as cashiers are instructed to drop cash when it reaches a certain point to avoid the risk of ******ies. The same applies for the cash office.
Once cash has been dropped it is impossible for them to retract these funds as it is dropped into a secure drop bin that is only accessible to the cash in transit company.
We do understand your frustration in this matter. To avoid disappoints we would suggest that you give store a call before heading over to have a chat with the store manager to make arrangements for the amount that you require.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
Many stores have a withdrawal limit as cashiers are instructed to drop cash when it reaches a certain point to avoid the risk of ******ies. The same applies for the cash office.
Once cash has been dropped it is impossible for them to retract these funds as it is dropped into a secure drop bin that is only accessible to the cash in transit company.
We do understand your frustration in this matter. To avoid disappoints we would suggest that you give store a call before heading over to have a chat with the store manager to make arrangements for the amount that you require.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply11 Oct 2021, 17:54
Official
Hi Adele,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
Many stores have a withdrawal limit as cashiers are instructed to drop cash when it reaches a certain point to avoid the risk of ******ies. The same applies for the cash office.
Once cash has been dropped it is impossible for them to retract these funds as it is dropped into a secure drop bin that is only accessible to the cash in transit company.
We do understand your frustration in this matter. To avoid disappoints we would suggest that you give store a call before heading over to have a chat with the store manager to make arrangements for the amount that you require.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
Many stores have a withdrawal limit as cashiers are instructed to drop cash when it reaches a certain point to avoid the risk of ******ies. The same applies for the cash office.
Once cash has been dropped it is impossible for them to retract these funds as it is dropped into a secure drop bin that is only accessible to the cash in transit company.
We do understand your frustration in this matter. To avoid disappoints we would suggest that you give store a call before heading over to have a chat with the store manager to make arrangements for the amount that you require.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,