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Moyagabo A

1 reviews | Active since Dec 2019

20 Dec 2019, 21:50

Picknpay at centerwalk pretoria sucks

We bought 2 plate of pap in the morning jst to get a fresh pap, eyoooh little did we know we gonna get horrible food. The pap was fine but the beef stew was tasteless so since there was cabbage i ate pap n cabbage n then leave the meat on the side. Then on the side of the meat it was like there's foam. I left the food n decided I'm gonna throw everything away. Then my stomach started paining. We then took the food back. N showed them. Is like they didn't believe us at all until they opened the food. It was like it's boiling. They said it's the food warmers. I mean they didn't even say sori or show that they made a mistake. They jst gave us our money back n give us a paper to fill n return to the store. I felt disrespected by the guys at customer service n i was in pain. I have a runny stomach since in the morning till now. Pick n pay centerwalk at pretoria I'm veri disappointed.

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Dec 2019, 13:21
Official
Good day Moyagabo, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team