PicknPay ASAP Re-imbur*****t

I am writing to formally lodge a complaint regarding the unsatisfactory handling of my query, which was logged on 31 July 2025.

To date, despite several follow-ups, the matter remains unresolved and I have not received the reimbur*****t due to me. This delay is unacceptable and reflects poorly on the level of service expected from Pick n Pay.

I request that this matter be treated with urgency and that the reimbur*****t be processed without any further delay. Kindly provide written confirmation once action has been taken.

I trust this will receive your immediate attention.

Below is the only response, as i am still waiting?

Adwina (Pick 'n Pay Asap Customer Support)

7 Aug 2025, 14:17 GMT+2

Good day Fazel, Thank you for contacting Pick n Pay ASAP, I sincerely apologise for the late reply and for our store for not having Grand-pa Headache Powder Regular Stick Pack 12s in stock, In these cases, we don’t charge you for the item, but depending on your bank, you might still see a temporary hold on those funds. The good news is that hold will be released within 3 to 5 working day excluding weekends and public holidays depending on your banks reserve release policy. Please note the release of the reserve will not show up on your statement as a transaction, your available balance will be adjusted once the reserve amount is released. We only ever charge for the items that are actually If you’ve got any other questions or need a hand with anything else, just give us a shout — we’re here to help. (Your reference number for this conversation is 119802)