SF
Sheledean F
1 reviews | Active since Nov 2015
23 Feb 2026, 20:53
Picknpay ASAP & Picknpay Mall of Africa
I placed an order on picknpay ASAP mall of Africa 18:15 with an eta of 19:00 - 19:30
At 20:00 the order hadn't arrived and I called picknpay all the different numbers and it was closed, I proceeded to calling Picknpay mall of Africa where I wasn't assisted either
Im now left with no order and funds deducted from my account
Pure incompetence
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Replies (1)SF
Sheledean F's updateReviewer Update
25 Feb 2026, 12:27Responding privately with no valid information is completely disrespectful.
Your handling of my order is in direct violation of my consumer rights under the Consumer Rights Act 98 of 2008 (CPA). The CPA protects consumers against unfair practices and requires suppliers to deliver goods as promised, or provide a prompt refund if delivery does not occur
Section 65 of the CPA requires suppliers to handle consumer funds responsibly, debiting my account immediately but delaying the refund for 3-5 days is not consistent with fair practice.
I therefore demand an immediate refund of the debited amount, failure to comply will leave me with no choice but to escalate this matter to the National Consumer Commission, as the CPA empowers consumers to seek enforcement when suppliers act unfairly
Your handling of my order is in direct violation of my consumer rights under the Consumer Rights Act 98 of 2008 (CPA). The CPA protects consumers against unfair practices and requires suppliers to deliver goods as promised, or provide a prompt refund if delivery does not occur
Section 65 of the CPA requires suppliers to handle consumer funds responsibly, debiting my account immediately but delaying the refund for 3-5 days is not consistent with fair practice.
I therefore demand an immediate refund of the debited amount, failure to comply will leave me with no choice but to escalate this matter to the National Consumer Commission, as the CPA empowers consumers to seek enforcement when suppliers act unfairly
SF
Sheledean F's update25 Feb 2026, 12:27
Reviewer Update
Responding privately with no valid information is completely disrespectful.
Your handling of my order is in direct violation of my consumer rights under the Consumer Rights Act 98 of 2008 (CPA). The CPA protects consumers against unfair practices and requires suppliers to deliver goods as promised, or provide a prompt refund if delivery does not occur
Section 65 of the CPA requires suppliers to handle consumer funds responsibly, debiting my account immediately but delaying the refund for 3-5 days is not consistent with fair practice.
I therefore demand an immediate refund of the debited amount, failure to comply will leave me with no choice but to escalate this matter to the National Consumer Commission, as the CPA empowers consumers to seek enforcement when suppliers act unfairly
Your handling of my order is in direct violation of my consumer rights under the Consumer Rights Act 98 of 2008 (CPA). The CPA protects consumers against unfair practices and requires suppliers to deliver goods as promised, or provide a prompt refund if delivery does not occur
Section 65 of the CPA requires suppliers to handle consumer funds responsibly, debiting my account immediately but delaying the refund for 3-5 days is not consistent with fair practice.
I therefore demand an immediate refund of the debited amount, failure to comply will leave me with no choice but to escalate this matter to the National Consumer Commission, as the CPA empowers consumers to seek enforcement when suppliers act unfairly