PicknPay ASAP incompetence

I've placed an order via Picknpay ASAP app on 01.10.2024, as per the app my order is accepted and will be delivered at 18:00. After 18:00 my delivery time moved on 30min every 30min up till 22:00 where they informed me my order could not be processed. Phoned the customer care number, which one just hold on forever, waisted more airtime than the orders worth. I've send an email and no-one ever responds on the email. Phoned at 08:00 on 02.10.2024 to cancelled my order, the lady advised she will log my request ***) a hour later I get a call from the driver he is at my gate to deliver an order. This is after I phoned to cancel, picknpay asap service is pathetic. This is now the second time that PicknPay has done this to me. There will most definitely not be a 3rd