Picknpay asap driver stole my groceries!!

Picknpay ****med me! I placed an order order ***, i placed an order at 12 midday after 2 hours it showed my parcel was delivered? I didn't receive my parcel ,I called their customer service 3 times ,they said they will Check but didn't get back to me it's now 5:30am ,it's a new day it's cold it's raining and I need my groceries! So inconvenient and inconsiderate! Did the driver ***** my groceries???