1 reviews | Active since Jun 2020
PicknPay ASAP does not provide feedback ASAP
I ordered for groceries to be delivered used the PicknPay ASAP app on 16 September. I got a message that the delivery will be between 10h00 and 11h00 on 16 September. By 17h00 the groceries were not delivered. I phoned the PicknPay support to find out the progress with the delivery. PicknPay support advised that they will check with the store and try and arrange delivery and get back to me. They did not get back to me.
On 17 September at 08h05, I again phoned PicknPay support. PicknPay support advised that they will check with the store and call me back. I did not get a call by 09h45 and I again called PicknPay support. This time I made a note of the person I spoke to, Kiesia. She said that the store confirmed that delivery was not done. When I asked her why I was not notified of the feedback from the store as I was awiting the call on the progress, she was not sure who I spoke to earlier. Kiesia said she will make arrangements for delivery today by 17h00. So now I wait for delivery by 17h00. If delivery does not happen today for any reason, I will only be able to followup tomorrow as PicknPay support also closes at 17h00.
I do not think PicknPay support provides good support when things do not go according to plan. PicknPay support, please consider providing feedback as you receive it at least every 2 hours when things do not go according to plan so that customers using PicknPay ASAP can be kept abreast of developments.
ps. To add context to the order, it was groceries (food and fruit) for a prayer that had to be performed.
It will be most appreciated if you can make a courtesy call to me to let me know how the delivery is progressing, rather than letting me wait until 17h00 to followup. Considering PicknPay support closes at 17h00, it will be too late to followup at 17h00. So far, the only thing that was ASAP with my order was the PicknPay taking the money from my bank account. Please, PicknPay, let me know how things are progressing with this paid order that should have been delivered yesterday between 10h00 and 11h00.
It will be most appreciated if you can make a courtesy call to me to let me know how the delivery is progressing, rather than letting me wait until 17h00 to followup. Considering PicknPay support closes at 17h00, it will be too late to followup at 17h00. So far, the only thing that was ASAP with my order was the PicknPay taking the money from my bank account. Please, PicknPay, let me know how things are progressing with this paid order that should have been delivered yesterday between 10h00 and 11h00.