1 reviews | Active since Jun 2021
PicknPay ASAP !!
I'm am completely appalled by the lack of customer service and communication I have recieved from Pick n Pay. I placed an order on the 30 OCTOBER 2021. After numerous calls and as well as requested emails of my bank statement. I have recieved no feedback. As per my app an order was placed at 30 October at 1:42 PM and was delivered at 6:33 PM. When I contacted the store to query this, I was advised that there were issues with the app and deliveries and my order would be delivered on the 31 October, I never received it. As per communication with the contact center, I was advised that funds should appear in my bank account within 3 to 7 working days. Hasn't happened either. I am livid explaining my situation to a different person each time who just makes a note, requests a bank statement and disappears.
Please contact me ASAP!!! Order No. ***
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience via Asap.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,