Pick'n Pay's service cannot stink, since it's non existant

Lo and behold: I'm STILL waiting for my delivery... and STILL nobody has contacted me to even discuss the matter.
And, unfortunately, I have placed another order with this incompetant lot, scheduled for delivery today... and it's ALSO not been delivered. This is totally UNACCEPTABLE and I demand that Pick'nPay rectify this matter. And I DON'T want a refund, I want what I have paid for.

Believe it or not, but now I'm waiting for TWO deliveries!!! Been waiting for the SECOND delivery since 14h00 yesterday, 2nd September 2022. AND STILL NO RESPONSE FROM ANY HUMAN, EXCEPT WHERE THEY WERE SHRUGGING IT OFF AS "NOT OUR RESPONSIBILITY!"

I feel that a company SHOULD NOT rent out franchises or begin a so-called "online delivery service" if they are not prepared to accept responsibilty across the board. To me, it doesn't mean **** when Pick And Pay Towers Boksburg tells me that they "cannot accept delivery because I haven't ordered from them directly. I, as the customer, haven't received two deliveries two days in a row from Pick And Pay Online. If Pick and Pay Towers "cannot accept delivery," they shouldn't use the name "Pick And Pay." Simple as that,

Now, to Pick And Pay Online's Head Office: When do I receive my deliveries and the simple phone call that I've been literally begging for since 16h00 on the 1st of September 2022?????!!!!!

Okay, so what's new? I'm seriously still waiting for both my deliveries. And i've used up ALL my airtime, so there is NO way to contact them. I am definitely DONE with Pick And Pay. That's for sure!

Okay, I eventually received the deliveries, but have the stuff is either off, or not supp****, or charged and not included in the delivery.

ALL THREE orders were delivered at the same time, at about 14h00 on Saturday, 3 Sep 2022, making the first order 48 hours late and the second order 24 hours late.

The order placed third, which will also be my last purchase ever from this ****gery scheme, was the only delivery with no damaged items, but two items were not delivered: The soft buns and cheese rolls were not supp**** because of no stock. The packet of dates were charged BUT WAS NOT INCLUDED IN THE DELIVERY.

With the second order, which was supposed to arrive on Friday, 2nd Sep 2022, the honey and minute steaks I ordered were charged but not delivered. ALL the beef I ordered were not supp****, except the minute steaks, which were not included in the delivery. The frozen chicken pieces were almost completely thawed, as were the frozen chicken livers. I've had to cook the entire 500g packet of chicken livers, since it's a known fact that thawed chicken livers cannot be frozen again. The chicken pieces were swimming in defrosted ice and blood, rendering it unfit for human consumption. I'm cooking it for my dog, since a dog's digestive system is not as sensitive as a human's... meaning that my dog is now eating the food that was meant for me.

Besides the minute steaks, the honey was also charged but NOT delivered. NONE of the various varieties of bread rolls was supp****. I've ordered 500g pork, but they delivered 1.5kg pork. The price difference was massive and I was NOT HAPPY, but I kept the pork to kind of replace the beef that they did not supply...

With the first order, which was supposed to arrive on Thursday, 1st Sep 2022, the 6 litres of milk were all off. Not even sour, just off. I opened one, and it tasted bitter. Perhaps that happened because the expiry date of the milk was within two days of delivery, and because it was lying in the delivery truck for two days.

The chicken livers were completely thawed and was smelling bad already.

The expiry date of the 18 eggs was within 2 days of delivery. How the hell is one person supposed to use up 18 eggs within two days??

The bread rolls were not supp****.

So as everyone can see, Pick'nPay had seen better days, and I don't think it will recover.

Yet another negative reply:

I've just received a "chat bot reply," stating that my "service request has been completed."

But what does a "robot" know?

Service request NOT COMPLETED.
I was phoned by Gloria from Faerie Glen, who was in the process of completing my refund, but then couldn't because my deliveries "were not done by that particular branch of Pick'nPay but by the Benoni Branch."

The only thing that was done correctly, so far, was Sibusiso, phoning me from Cape Town Head Office," keeping his promise of crediting my Smart Shopper Card with some extra Smart Shopper points after he courteously phoned me and discussed the matter. And after his very professional call and conduct, which gave me some hope for Pick'nPay, Gloria phoned me from Faerie Glen Pick'nPay to arrange for my refund; she was also very professional in how she handled the matter, but she couldn't complete the task because of a bunch of RED TAPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kudos to Sibusiso and Gloria! Perhaps Pick'nPay Management should step down and allow people like you to take over to get the company out of its current gutter experience...
Gloria courteously phoned Benoni Branch and arranged for them to get back to me YESTERDAY ALREADY... WHICH THEY DIDN'T!!!!!!!!!!!!!!!!!!
SO WHAT'S FRICKING NEW???????????!!!!!!!!!!!!!!!! I'M STILL WAITING FOR MY REFUND????????????????!!!!!!!!!!!!!!!!!!!!!!!!!! WHY COULDN'T PICK'nPAY FAERIE GLEN NOT ACTION THIS REFUND? IT IS PICK'nPAY, AFTER ALL... THIS IS EXACTLY THE SAME KIND OF SCENARIO AS PICK'nPAY TOWERS TELLING ME THEY "CANNOT ACCEPT RESPONSIBILITY FOR MY PROBLEM BECAUSE I DIDN'T ORDER FROM THEM DIRECTLY?????????????!!!!!!!!!!!!!!!!!" REALLY????
SOMETHING IS SERIOUSLY WRONG WITH THIS PICTURE!!!!!!!!!!!!!!!!!! PICK'nPAY CANNOT FRICKING "ACCEPT RESPONSIBILITY" FOR A BIG TIME MESS-UP BY PICK'nPAY??????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!! COME ON!!!!!!!!!!!!!!!!!!!!!!
When will PICK'nPAY (I don't care from which fricking branch) refund my money? I'M A SASSA PENSIONER, FOR HEAVEN'S SAKE!!!!!!!!!!!!!!!!!! I NEED THE MONEY TO REPLACE THE AIRTIME THAT I'VE USED UP TRYING TO GET HOLD OF A HUMAN IN PICK'nPAY, AS WELL AS REPLACE THE ITEMS WHICH I'VE HAD TO THROW IN THE BIN BECAUSE... YOU'VE GUESSED IT... PICK'nPAY (I don't care via which fricking branch!!!!!) DIDN'T DO THEIR JOB CORRECTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'm sure this only happens in South Africa. Perhaps we should change our constitution to include a specific code of conduct precisely for cases such as this. THIS IS FRICKING RIDICULOUS!!!!!!!!!!!!!!!!!!!!

PERHAPS I SHOULD CONTACT CARTE BLANCHE NEXT????????????????!!!!!!!!!!!!!!! That said in view of the fact that the Hello Peter Platform is overflowing with negative reviews against Pic'nPay by ordinary people like myself...
By the way: thank you for the R200 extra on my Smart Shopper card. At least I'll be able to use that to recover some of the damages ...

Antoinette Keyser

Good Morning PicknPay!

Thank you for the refund which was eventually processed! Well done!
However, it seems to me that my newly acquired trouble with Pick'nPay Online is now permanent. I was kind of forced to use the service again, as I was obliged to use the R200's worth of Smart Shopper Points received from you, since my bank account was almost empty and I needed to replace certain items such as milk, chicken livers, bread rolls, ******, mixed vegetables, etc .. NONE OF WHICH WAS SUPP****... ALL OF IT "OUT OF STOCK???!!!" REALLY???!!! MEANING THAT, AFTER I'VE EVENTUALLY RECEIVED MY REFUND I'VE HAD TO, AT MY AGE, WALK TO A CORNER CAFE TO BUY SOME MILK AND BREAD SO THAT I COULD AT LEAST EAT SOMETHING.

NOW, TWO DAYS LATER, MY REFUND FOR UNSUPP**** ITEMS IS STILL NOT IN MY BANK ACCOUNT.
Please let me know WHEN I can expect the refund, since, once again, I NEED THE MONEY TO REPLACE SAID ITEMS!!!!!!!!!!!!!!
The refund should be in excess of R111.00 and I need that yesterday, since I want to end this relationship with Pick'nPay that's been ongoing for over 40 years. It just doesn't serve me well anymore...

Antoinette Keyser