SV
Silvana V

1 reviews | Active since Jan 2021

28 Jan 2021, 12:59

Pick'n Pay's inefficiency.

I went out of my way this morning Thursday 28h January 2021, to drive to the Hypermarket at Northgate to buy an item they advertised in the Fourways Review. Five 750ml bottles of Domestos for R100. As I was about to load the 5 items, I noticed a written sign saying the advert was incorrect and the price was for four bottles. Once you put any add in the paper it should be proofread before printing. Needless to say I put all the other items I had in my trolley back on the shelves and left the store. I normally don't shop at Pick'n Pay's anymore, as when I go there to buy an advertised product, they are out of stock. I have receipts from them with the advice that when the stocks come in I will be informed. They date back to six years ago. What a complete waste of petrol and time.

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Jan 2021, 14:00
Official
Good day Silvana, Thank you for taking the time to address your concerns with us. Please accept our apologies for any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***
Kind regards,
The Pick n Pay Team

Best regards,