KY
Kunnie Y

1 reviews | Active since Jul 2019

13 Jul 2019, 12:41

Pickn pay Brooklyn Staff has bad attitude

Pick n pay Brooklyn cherry lane has the most rudest and uncaring managers ever.for the second time in two days i have been treated like ******* and made to feel very small in their shop. 1st incident : on the 12th of July around lunch time i went to pick n pay to get my self lunch.i got my food and bought a few snacks, i reached the till and found this cashier who mever even bothered to greet me and never at any point asked me if i needed a bag for my groceries, i then told her i need the bad ,she scanned and i paid. She just took the plastic qmd toss it on the side n never packed my stuff, at thos point i decided to pack my food and i left very dissapointed n dissatisfied. 2nd incident:today i went back to pick n pay and bought lunch as usual the lady at the deli was very helpful.i procedeed to the till and took out a R200 note.this cashier without greeting me said I DONT HAVE CHANGE.i then asked her so what must i do cos i dont have a card, i said to her please ask ur colleagues for change, she said no u have to wait for me to sell n make enough money to give you change, shocked as i was i stood there looking all stupid n all and then i (for the second time) asked her why is she even swlling of she has no change,ahe has not done her shift prep,she said we just dont have change in the store ..wow..at this point im beggining to get angry and she sees that and asks the till packer to go ask for change at the kiosk,the till packer also with attitude refuses to go at first but later agrees and comes back with no change.

Behind her there was someone selling who looked like ahe could be a manager as she was not wearing u uniform who witnessed all this and told this cashier that she must hand over the 200 note and she will give her change.so i had to wait yet again for her to serve her customer so that she can be able to open the till.ahe opens the till and gives her two R100 notes to my suprise this cashier refuses to take it.im like *** ive been standing here and u refusing this change u have the ordersity to say that is nor the kind of change u need when you have enough change for R100 in ur till.i dropped my food and left the Shop with the two R100 notes leaving behind my Single R200 note.

I have to say im.soo dissapointed at ur customer service. Pick m pay Brooklyn sucks Staff has too much attitude

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Jul 2019, 10:03
Official
Good day Kunnie Yinhla, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service and inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team