Pick'n Pay ASAP SHAM

This is for the online shopping ASAP.I placed an order for the second time and I have had the worst experience of my life. The site kept on changing my delivery address to the actual store. I phoned their help line but after waiting 8 min, I chose to leave a message to make sure of my address. The app then showed the driver on the way... nothing until a young lady phoned me to ask me where I am because the driver address shows as the actual store. I explained this to her. she said not to worry. next thing the app shows my order as delivered but I have nothing. the money is out of my bank account and I have no groceries. This is the first time in my online shopping that this has happened. The lady phoned from Scoot. I tried to phone back and got told to go to their website, but I hold Pick 'n Pay responsible.