1 reviews | Active since Mar 2015
Pick where you pay
Confusion logging complaints Keano Solomon (Pick n Pay)
10 Dec 2021, 08:39 GMT+2
Hello Leon, We have not heard back from you regarding the query addressed to us on the 29 November 2021. Could you kindly provide us with the requested information so that we may proceed? Thank you for choosing Pick n Pay. Should you have any further questions or concerns please feel free to chat with us on WhatsApp, see how to add us as a contact below. Call us on *** Email us at: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Kind Regards, Keano
Se****a Abrahams (Pick n Pay)
8 Dec 2021, 13:01 GMT+2
Hello Leon, Thank you for your response. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. My sincerest apologies for any inconveniences caused by this. Kindly be advised that without the requested information, we will not be able to escalate this for you accordingly. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: *** - email us on: *** Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00 Thank you so much for choosing Pick n Pay.
Kind Regards, Se****a
Leon Neethling
29 Nov 2021, 12:14 GMT+2
This is a follow-up to your previous request #124051 "Over charge"
Hi there
Please explain to me how do I get the full reciept when I opted for the digital reciept?????
Your stupid app don't allow you to download it.
You can Only wiew small portions at a time
I have you the digital reciept number don't inconvenience me further
Contact Shell Beach and get them to reprint it
Are you here to help me or frustrate me?
Please advise
Leon
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Can you kindly provide me with the below details so I can escalate your complaint to the relevant store on my end.
Your personal information required:
-Smart shopper card:
-Cell phone number:
-Postal/ residential address:
-Name of the store where the item was purchased from:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: *** - email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
Kimone
| Leon Neethling2 Dec 2021, 16:56 GMT+2Hi there
I'm in your Shelly Beach store and there is no trolley wipes
And your sanatizer unit is faulty and don't dispense
I asked the security and they was more interested in having thier own private conversation than respond to me
This is not good at all
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Can you kindly provide me with the below details so I can escalate your complaint to the relevant store on my end.
Your personal information required:
-Smart shopper card:
-Cell phone number:
-Postal/ residential address:
-Name of the store where the item was purchased from:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: *** - email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
Kimone
| Leon Neethling2 Dec 2021, 16:56 GMT+2Hi there
I'm in your Shelly Beach store and there is no trolley wipes
And your sanatizer unit is faulty and don't dispense
I asked the security and they was more interested in having thier own private conversation than respond to me
This is not good at all
We have not heard back from you regarding the complaint addressed to us on the 04.12.2021. Could you kindly provide us with the requested information so that we may proceed?
Thank you for choosing Pick n Pay.
Should you have any further questions or concerns please feel free to chat with us on WhatsApp, see how to add us as a contact below.
Call us on ***
Email us at: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Kind Regards,
Kimone
| Kimone Stephens (Pick n Pay)20 Dec 2021, 14:03 GMT+2Hello Leon,
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
I am so sorry for the inconvenience caused.
Kindly provide me with the details below so I can escalate your complaint to the relevant store on my end.
Your personal information required:
-Smart shopper card:
-Cell phone number:
-Postal/ residential address:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: *** -Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Kimone
| Leon Neethling4 Dec 2021, 15:48 GMT+2Hi there
Again there is no trolley wipes at this branch
Your sanatizer smells like it's only vinegar and water?
What is actually going on with pick n pay, are you that cheap or don't care about Covert protocol any more?
This is second time in 2 days I'm complaining about the same thing
So dissatisfied
Leon
We have not heard back from you regarding the complaint addressed to us on the 04.12.2021. Could you kindly provide us with the requested information so that we may proceed?
Thank you for choosing Pick n Pay.
Should you have any further questions or concerns please feel free to chat with us on WhatsApp, see how to add us as a contact below.
Call us on ***
Email us at: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Kind Regards,
Kimone
| Kimone Stephens (Pick n Pay)20 Dec 2021, 14:03 GMT+2Hello Leon,
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
I am so sorry for the inconvenience caused.
Kindly provide me with the details below so I can escalate your complaint to the relevant store on my end.
Your personal information required:
-Smart shopper card:
-Cell phone number:
-Postal/ residential address:
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: *** -Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Kimone
| Leon Neethling4 Dec 2021, 15:48 GMT+2Hi there
Again there is no trolley wipes at this branch
Your sanatizer smells like it's only vinegar and water?
What is actually going on with pick n pay, are you that cheap or don't care about Covert protocol any more?
This is second time in 2 days I'm complaining about the same thing
So dissatisfied
Leon
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please note that is a smart shopper discount, not a black Friday special.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: *** or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00
Kind Regards,
Luthando
| Leon Neethling24 Dec 2021, 18:07 GMT+2
HI there
1x 1.2l Sir juice is R29. 99
But 2 is R67?
Is this same as your black Friday math?
Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please note that is a smart shopper discount, not a black Friday special.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: *** -https://wa.me/message/ELYYSEKVSHNBJ1
Call us on: *** or email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00
Kind Regards,
Luthando
| Leon Neethling24 Dec 2021, 18:07 GMT+2
HI there
1x 1.2l Sir juice is R29. 99
But 2 is R67?
Is this same as your black Friday math?
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please provide us with the following personal information so that we may have this investigated and escalated from our end.
Your personal information required:
-Smart shopper card:
-Cell phone number:-E-mail address
-Postal/ residential address:
Thank you in advance for the above requested information.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 ;
Call us on: *** - email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
Kimone
| Leon Neethling30 Dec 2021, 17:03 GMT+2Again I'm in Shelly Beach
I get to my office and see you over charged me for Jimmy's BBQ sauce.
Shelf shows R49.99 barcode ***
On reciept *** you charge me R53. 99
What is going on with your staff
Leon
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
Please provide us with the following personal information so that we may have this investigated and escalated from our end.
Your personal information required:
-Smart shopper card:
-Cell phone number:-E-mail address
-Postal/ residential address:
Thank you in advance for the above requested information.
By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 ;
Call us on: *** - email us on: ***
Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00
Thank you so much for choosing PnP.
Kind Regards,
Kimone
| Leon Neethling30 Dec 2021, 17:03 GMT+2Again I'm in Shelly Beach
I get to my office and see you over charged me for Jimmy's BBQ sauce.
Shelf shows R49.99 barcode ***
On reciept *** you charge me R53. 99
What is going on with your staff
Leon
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the price difference experienced at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the price difference experienced at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
BARCODE ***
R24. 99
yet I get billed R27.99 on invoice number ***
I'm not making this up 👆
I yet to shop in Shelly Beach without being **********
BARCODE ***
R24. 99
yet I get billed R27.99 on invoice number ***
I'm not making this up 👆
I yet to shop in Shelly Beach without being **********
