Pick & Pay takes your money and does not Deliver

Purchases Bosch fridge (R10999) , on the 16 Dec 2021, from Pick & Pay Hyper ( dbn north) . delivery guys dropped the fridge and damages it, Pick & Pay decided to replace the fridge , still waiting till today ( 04 Feb 2022) for delivery , was told when suppliers opens middle of Jan. ,they will deliver, but still waiting, was also told by one of the managers ( Neren) that if u wanted a refund, they will agree, I did not want a refund , I wanted the fridge , that's why I bought it , not for a refund. There was no communication between the salesman (Dumisani ) or management with myself , salesman only responded when I wattsapped him for feedback a few times, , he told me delivery was 31 Jan 2022, ( then he messaged me that bosch did not deliver ), 4 days later (4 Feb 2022) after I messaged him again , he said that bosch delivered but my fridge was not sent on the shipment, I was is upset after Dumisani told me this ,I called the store and spoke to a manager ( Nevasan) who call me back and told me that delivery was set for next week Tues or Wednesday. I decided to take the refund , could not trust pick and pays word , because I was being dragged from 16 December to 04 Feb 2022 now.i was scared that if it takes so long to deliver how long will pick & pay make me wait if the fridge breaks and needs repairs.Was not going to take a chance with pick and pay. Couldn't understand why because a simple call to the supplier to explain the customers problem , supplier could have made plan . because I was told that the stocks of the fridge I paid for was delivered to the other stores, Apparently other customers fridges was delivered which they came through and paid for , what about my fridge that was already paid for on the 16 December 2021. who was going to compensate me for the Lose I incured, the instalments and initiation fees was due ( wife opened a new Rsc card ( Game and pick & Pay card to buy the fridge) , my fuel to come 4 times to the store to buy and find out what was happening about the fridge . Very disappointed customer ( pick and pay has no customer service, took my money and did not care. Management did not even care about the customer inconvenience and lose i incured. All he cared was getting the refund done , very disappointed customer, Guess that's why people say Game and Makro is the people choice to shop.