1 reviews | Active since Jan 2018
pick pay refuse to give me back my points I accumulated for 2017
On the 6/01 /2018 I complained that my points that I worked so hard for (2017) had disappeared and no cashiers notified me when I made any purchases that the smart shopper points were only valid for a year. To add insult to injury, there was no notification what will happen to the LOYAL customers points. It would seem that this seem to be a gender issue because one lady I spoke to after her complaint was posted regarding the smart shopper received back her points. How is this possible and I buy everyday at Pick n Pay. This means I am a very loyal customer better than most, and I am treated with disdain.
Hi Yusuf,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated this to our Smart Shopper Team to have the points reinstated to your card. Once the points are loaded please switch to rand value as these points may expire on 01.02.2018. Rand value expires in 3 years.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Yusuf,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
We have escalated this to our Smart Shopper Team to have the points reinstated to your card. Once the points are loaded please switch to rand value as these points may expire on 01.02.2018. Rand value expires in 3 years.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas