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zain A
1 reviews | Active since Nov 2019
08 Oct 2024, 12:27
Pick & Pay Princess Crossing Poor Service .
I bought JVC 75 Inch TV in March 2024 , tv froze with as remote was not even working .On 29 September 2024 Took tv to above mentioned branch and questions were asked why was tv brought in as they would of sent technician .I was not informed about any of this . I have been informed that after tv was booked in waiting for technician to do software update .Today 8 October 2024 called branch and they are still waiting for technician and nobody in the branch can advise on when i will have my tv.This is not acceptable as they have received my full payment when purchase was made now i run around to get answers.
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zain A's updateReviewer Update
16 Oct 2024, 09:27So yesterday i made my way to Pick and Pay Princess for feedback regarding my tv as i have been given no updates for 2 weeks .I was worked up and called while on my way to speak to the Store manager who was busy and left my details for them to return the call 45 inutes later after arriving at the store with still no response from management i was worked up and angry as hell.THEN i was assisted by the by the HOD Mr Herman Motloaka and WOW was i in SHOCKED this gentleman conducted himself with the utmost professionalism and exceptional customer service updated me on every little step that took place after me dropping off the TV. The best part is all the staff present that saw me enter frustrated assured me that he was the one who would assist with my issue as they too have confidence in him.He assured me he will resolve the matter within this week which is all i actually wanted.
So Mr Herman Motloaka i applaude you SIR for the exceptional service that i received . Pick & Pay give this man a BELLS .
So Mr Herman Motloaka i applaude you SIR for the exceptional service that i received . Pick & Pay give this man a BELLS .
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zain A's update16 Oct 2024, 09:27
Reviewer Update
So yesterday i made my way to Pick and Pay Princess for feedback regarding my tv as i have been given no updates for 2 weeks .I was worked up and called while on my way to speak to the Store manager who was busy and left my details for them to return the call 45 inutes later after arriving at the store with still no response from management i was worked up and angry as hell.THEN i was assisted by the by the HOD Mr Herman Motloaka and WOW was i in SHOCKED this gentleman conducted himself with the utmost professionalism and exceptional customer service updated me on every little step that took place after me dropping off the TV. The best part is all the staff present that saw me enter frustrated assured me that he was the one who would assist with my issue as they too have confidence in him.He assured me he will resolve the matter within this week which is all i actually wanted.
So Mr Herman Motloaka i applaude you SIR for the exceptional service that i received . Pick & Pay give this man a BELLS .
So Mr Herman Motloaka i applaude you SIR for the exceptional service that i received . Pick & Pay give this man a BELLS .