Pick & Pay Online is a disgraceful joke!

<p>Last week I went through the effort of placing my order online yet again, I just don’t know why I keep putting myself through this, I find it sometimes so cumbersome to find stuff online and it takes forever to complete the order.</p> <p>I booked my delivery spot for Friday evening 7pm as I work long hours and dont always get around to go to the shops. On Friday I got home early and waited for them to deliver my order till just past 9pm before I decided to go to bed but before that I tried getting hold of PNP Online first and then Mr Delivery with no luck at 20:30 and then again on Saturday morning. I got some message it was outside their office hours.</p> <p>This morning we had to call PNP to find out what happened to our order, so we got assured it will be delivered at 10am but only got her at 11am. We asked if the groceries are still okay and got assured hey have the correct cooling systems.</p> <p>The driver apologized for the late delivery and said something about no one was here to receive the order on Friday and then later changed his story. He also warned me that they had to remove the chicken as it was past its expiry date this morning. I later found out it was left in the back of the van over the weekend and the original driver wasn’t answering his phone. </p> <p> </p> <p>I decided to check the stuff and found the peaches had green mold all over it. The bananas were hot and started to get soggy, the bread had a foul-smelling sour odor (and it was the wrong bread anyway!!) plus all the refrigerated stuff was warm as all the ice packs must have melted over the weekend??? <br /> <br /> I thought I would keep the nonperishables and only send back the other stuff but as I went through the items and saw I received many incorrect items. I told the driver to take everything back. We phoned PNP and told them I want a full refund and I am not prepared to wait 7 workings days for it.</p> <p><br /> I will not use your service again and I will make sure my story is heard.</p> <p> </p>